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Dive into in-depth articles on outsourcing, business process optimization, and industry strategies. Gain practical insights to improve your operations, drive efficiency, and make informed decisions for business growth.

  • September 23, 2025
Top 25 BPO Companies in the World (2025)
Discover how we ranked the top 25 BPO firms—evaluating market presence, financial health, services, tech,...
Rene Mallari
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  • May 26, 2025
What Is the Difference Between Outsourcing and Offshoring?
Dion Jay Tality

  • April 9, 2025
Statistics and Analysis of the Philippine Outsourcing Industry [with Graphs]
Rene Mallari

  • March 14, 2025
How Outsourcing Works and Its Advantages
Unity Communications

https://unity-connect.com/

Our Recent Articles

Our Recent Articles

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  • December 18, 2025
Conversational IVR vs. AI Voicebots: Which Smart Voice Solution Is Best for SMB Customer Service?
On hectic mornings, nonstop calls overwhelm SMBs. This guide compares conversational IVR vs. AI voicebots,...
Rene Mallari

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ai vs. customer service agents - featured image

  • December 17, 2025
AI vs. Human Agents: Who Delivers Better Customer Service?
AI is easing SMB customer service pressures by handling routine inquiries. This article compares AI...
Rene Mallari

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ai predicting ivr call flow - featured image

  • December 17, 2025
How AI Uses Predictive Logic to Streamline IVR Call Routing
AI-powered IVR helps SMBs streamline call management, boost efficiency, and improve customer satisfaction. By predicting...
Rene Mallari

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ai customer experience examples - featured image

  • December 17, 2025
10 Practical Examples of AI in Action for Improved Customer Experience
Overwhelmed by customer calls, emails, and chats? AI paired with agents boosts accuracy, speed, and...
Rene Mallari

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  • December 17, 2025
Why an AI Virtual Receptionist Is a Smart Investment for Small Businesses
Missed calls from potential clients can cost SMBs deals. Many turn to AI tools to...
Rene Mallari

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  • December 16, 2025
How to Choose the Right Customer Service Automation Software
Overloaded teams and slipping service? AI-powered workflow automation helps SMBs cut routine tasks and focus...
Rene Mallari

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  • December 16, 2025
9 Essential Features of AI-Powered Virtual Assistants Every Business Needs to Know
81% of consumers see AI as vital for top-notch customer service. Businesses use AI virtual...
Ezra Samarista

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ai virtual receptionist real estate - featured image

  • December 16, 2025
The Best AI Receptionist Solutions Powering Real Estate Teams in 2026
Real estate teams juggle calls, showings & deals, where missed leads cost business. AI virtual...
Julie Collado-Buaron

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customer service automation - featured image

  • December 16, 2025
What Customer Service Automation Is and How It Improves Support
SMBs can handle hundreds of daily inquiries by combining AI with BPO—pairing empathetic human agents...
Rene Mallari

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